Refund & Cancellation Policy

This policy explains how payments, cancellations, refunds and delivery work when you buy services from VOYARX LLC (“VOYARX”, “we”). It applies to all of our services — brand identity, websites and digital platforms, software and AI systems, video, advertising and content. If your signed proposal or service agreement says something different, the agreement applies.

1. How we charge

• Every project starts with a written quote that sets out the scope, the deliverables, the timeline, the price and the currency.
• Our standard schedule is a 50% deposit to start and 50% on delivery. Larger projects may be split into milestones; monthly services (retainers) are invoiced monthly in advance.
• You can pay securely online by card, or by bank transfer. Card payments are processed by our payment provider over an encrypted connection — we never see or store your full card number.

2. Cancelling before work starts

If you cancel in writing before we have started work on your project, we refund your deposit in full.

3. Cancelling after work has started

You can cancel a project at any time by writing to us. You pay only for the work completed up to the date we receive your notice, plus any third-party costs already committed on your behalf. We refund anything you have paid above that amount, and we hand over all work that has been completed and paid for.

4. Delivered and approved work

Our work is custom-made for each client. Stages or milestones that have been delivered and approved by you are not refundable.

5. If a deliverable is not what we agreed

Please tell us within the review period stated in your quote (five business days if none is stated). We will revise the deliverable at no extra cost so that it matches the agreed scope. If we cannot put it right, we will refund the amount paid for that deliverable.

6. Monthly services

Retainers and other monthly services can be cancelled with the notice period stated in your agreement (thirty days if none is stated). The current month that has already started is not refundable, and no further charges are made after the notice period ends. Any minimum term in your agreement still applies.

7. Third-party costs

Costs we pay to others on your behalf — such as advertising spend, stock media, fonts, domains, hosting, software subscriptions and printing — cannot be refunded once purchased. Advertising budget that has not been spent stays in, or is returned to, your own advertising account.

8. If we cancel

If we have to cancel a project for a reason that is not caused by you, we refund every payment made for work that has not been delivered.

9. How refunds are paid

Refunds go back to the original payment method and in the original currency. We issue an agreed refund within ten business days; your bank or card issuer may take a further five to ten business days to show it. We do not deduct fees from refunds.

10. Delivery

Our services are delivered digitally — by email, through a shared folder or project link, or directly to your website, accounts or servers. Nothing is shipped physically unless your quote says so (for example, printed materials), in which case the delivery method, address and timing are set out in the quote. Timelines are stated in each quote and start once we receive the deposit and the materials we need from you.

11. Questions or concerns

If something is not right, please contact us before you raise a dispute with your bank — we reply within two business days and we will work with you to fix it. Write to hello@voyarx.com.

VOYARX LLC · 1209 Mountain Road Pl Ne, Ste N, Albuquerque, NM 87110, US